Peak Watches Limited – Refund & Returns Policy
At Peak Watches Limited, customer satisfaction is a top priority. We stand behind the quality of our products and aim to ensure every customer is happy with their purchase. Please read our refund and returns policy carefully before making a purchase.
1. Returns Eligibility
You may return your item within 14 days of delivery, provided that:
The item is unused, unworn, and in original condition
All original packaging, tags, and accessories are included
Proof of purchase (order confirmation or receipt) is provided
2. Reasons for Return
A. Change of Mind
If you decide you no longer want the item, we will accept a return subject to the following conditions:
The customer will be responsible for return shipping costs.
The original card transaction fee (typically 2–3%) will not be refunded. This fee is charged by the payment processor and is non-recoverable.
The remaining balance (minus the transaction fee) will be refunded once the item is inspected and confirmed to be in resalable condition.
B. Faulty or Damaged Items
If your item arrives damaged, defective, or not as described:
Please contact us within 7 days of delivery with photos and a description of the issue.
We will offer a full refund, exchange, or replacement at no additional cost to you.
Return shipping will be covered by Peak Watches Limited in this case.
3. Non-Returnable Items
We cannot accept returns or offer refunds for:
Items returned more than 14 days after delivery
Items that have been worn, resized, or altered
Gift cards or promotional items
4. Refunds Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Any applicable transaction fees (for change-of-mind returns) will be deducted from the total refunded amount.